Focus
Complex Workflows Untangle your complex work flows; See them as visual slides & wall charts
Map HR functions: Recognize HR roles and responsibilities across business departments
Screen Process
Build inventory of web/ legacy screens for easy reference by CRM, Portal, Web, Billing applications
Change Impact View business-IT changes impacting IT/Manual processes, hand-offs, and ESB/ EAI/ SOA attributes
Roadmap Sizing: Build/ View business wide change inventory in terms of a business-IT landscape, SDLC including release cycle
Business Process |
Develop and maintain business focused IT views of business processes, identifying cross-functional relationship and inter-dependencies.
View key events that make up customer interaction, point of sale (POS), B2B/ B2C journeys, navigable screen processes, target operating model and scenarios charting customer experience:
- Campaign to qualified sales lead
- Sales lead to quote
- Order to delivery
- Problem to resolution
- Campaign to cash
- Lead to cash
Be it presentations, wall charts or drill downs , choose the right level of output/ detail required by stakeholders - process sponsors / managers, subject experts, IT architects, testers, trainers, partners, vendors or auditors.
Support leadership on future use of technology and business process improvements in a reliable and agile manner
