Summary

1. Improve reliability of change impact in BAU environment

Support and improve change management in a BAU environment following major reorganization of business systems and IT service delivery; where the working systems had no supporting references

2. Untangle complexity in CRM requirements & gap analysis

Audit, analyze and develop proposals to reduce over customization of a COTS package, amidst challenges of abandoning manual practices and embracing a steep learning curve of automated workflows

3. Renovating B2B (Sales) portal for process efficiencies

Renovate and deliver improved B2B portal in line with target operating model of a re-aligned customer services initiative; part of a large scale business integration program