Focus
New Products: See how your existing infrastructure can support existing product enhancement and introduction of new products
Marketing Ideas: Walk through each idea tracing end to end events impacting business and IT
Communicate change Use scenarios to clarify and negotiate interactions with design, testing and other work streams
Scenarios | Gain User Acceptance
Benefit from a library of realistic operational events - that both business and IT find meaningful; detailing process steps, actors, IT applications and systems involved in the context of an end to end process.
Playback the same format of user acceptance scenarios to business & IT - demonstrating business & IT solution readiness.
Develop and manage key business events:
- Set up/ Deliver new campaign
- Set up new customer/ manage customer account
- Develop new products/ enhance existing products
- Define opportunity to lead to cross sell
- Add new order to existing account
- Break down order for service provisioning
- Manage returns and reallocation
- Bill Query – Outstanding Payment; Overcharging / Exceeded limit
- Resolve customer queries
- Generate MI reports
